Bezior Returns and Warranty Policy
WARRANTY AND GUARANTEE
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
WARRANTY COVERAGE
| WARRANTY COVERAGE | ||||
| Accessories | Parts Name |
Warranty Period | Example Problems | Notes |
| Electric Parts | Motor | 1 Year | 1.Internal gear break. 2.Bearing broken. 3.The wheel hub shell cracking. 4.Coil burned. 5.Magnets off. 6.clamping stagnation or have serious noise, not the normal operation |
The following conditions are not covered by the warranty: u Water damage of the battery, motor, and controller. u Man-made damage, self-modification, collision damage of spare parts, etc. u Tire puncture by sharp objects. u Test and dispose of the vehicle for sale. u Products or accessories that are beyond the three-pack period. u The user is damaged due to improper use, repair and maintenance according to the instructions of the end. u Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack. u For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided. u Damage caused by modification or addition or subtraction of other accessories. u It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear. |
| Controller | 1 Year | 1.Short circuit or open circuit. 2.Overusing. 3.Coaster related protection function failure. |
||
| Battery | 1 Year | Not working | ||
| Charger | 1 Year | Not be charged | ||
| Switch | 6 Months | Not working | ||
| Display | 6 Months | Not working, no display | ||
| Front Light | 3 Months | Not working | ||
| Basic Parts |
Frame | 1 Year | Rust, damage | |
| Suspension Fork | 1 Year | Not working | ||
| Folding Stem | 1 Year | Not working | ||
| Suspension Fork Handel Bar |
1 Year | 1. Natural sealing off. 2. Fracture key parts crack. 3.Fork fracture. |
||
| Throttle | 1 Year | Not working | ||
| Axle | 1 Year | Bend, break | ||
| Pedal | 6 Months | Not working | ||
| Free Wheel | 6 Months | Not working | ||
| Gearbox | 6 Months | Not working | ||
| Rear Derailleur | 6 Months | Not working | ||
| Brake | 6 Months | Not working | ||
| Front and Middle Axle | 6 Months | Quality problems | ||
| Kick Stand | 3 Months | Broken | ||
| Tire | 3 Months | Natural break | ||
| Power Brake Lever | 3 Months | Not working | ||
| Crank | 3 Months | Not working | ||
| Fender | 3 Months | Not working | ||
NOTICE:
- Consumables are not warranted after one month.
- User’s use, improper maintenance or collision, fall injury, overuse, chemical damage and other abnormal parts caused by riding.
- Commercial rental bike does not guarantee.
- Consumables due to damaged parts are not replaced in time, resulting in damage to related parts, no compensation.
- Unauthorized disassembly, damage caused by replacement parts, etc.
Due to different batches at the time of shipment or improvements to parts, there will be changes without notice. The company guarantees that the quality of the changed parts will not be reduced. Only the same grade or higher grade accessories will be selected. The difference of accessories will not be the reason for quality return, please know it.
RETURNS AND REFUNDS
When the bicycle you purchased needs to be returned or refunded, it must be approved by official Bezior customer service team, please contact by the email:service@urbanelectricbike.com
The Bezior return refund policy only applies to original purchase consumers who purchased from Bezior official website. Non-original purchase consumers (that is, second-hand bicycle owners) do not apply the Beizor return refund policy service.
If the consumer modifies the components by himself, the return refund policy of the bicycle will automatically expire.
During the warranty period, the product has major quality problems that affect the normal riding of the bicycle. We will return the goods and refund; if there are small defects, we will give appropriate compensation and provide replacement parts.
◆ Cancellation
We accept cancellation of orders before the product is shipped or produced. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. If the order is cancelled, you will get a full refund.
If you have received the shipping notification, please note that we CANNOT cancel orders anymore, we only try our best to intercept or modify the order information in a same shipping country, but we can’t make sure it will be successful. If we intercept or modify successfully, our company will take the charge of the shipping fees. If your package to arrive and you may either keep it or contact us to return for a refund.
◆ Exchanges and Returns
We support the returns and exchange, if there are quality problems with the products sold, the customer has the right to apply for returns or exchange within 30 days after the delivery of the products. Please first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
Acceptance time for return and exchange：30 days upon arrival; Shipping cost will be borne by customer for personal reasons like dislike( Not product quality issues); We will offer full refund or exchange if major defective on products and shipping cost is all born by us; Our warranty policy will be in effect upon the receipt of goods.
Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.
◆ How to operate?
Before returning your product for warranty or refund, please contact us at service@urbanelectricbike.com. In order to process your request, we may need you to provide the following information:
Your order number;
your tracking number;
Your bill address ;
◆Warm reminder
Bezior’ returns and exchange policy only applies to original consumers who purchased from Bezior authorized resellers. Non-original consumers (like second-hand owners) do not enjoy Bezior’ returns and exchange policy services.
If consumers modify the parts themselves, the bicycle’s return and refund policy will automatically become invalid.
During the warranty period, the product has a major quality problem, which affects the normal riding of the bicycle. We will return the goods and refund; if there are minor defects, we will give appropriate compensation and provide replacement parts.